Shipping policy

Effective 2026-08-13

How Ravelux moves your parcel from our warehouse to your door — coverage, timing, and what to do if something goes wrong.

1. Shipping destinations

We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact cachonairita@gmail.com before ordering if you are unsure.

2. How long shipping takes

Most in-stock orders leave our facility within 1-3 business days after payment is confirmed.

Estimated delivery: 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

Processing days exclude weekends and U.S. public holidays.

3. Freight & postage

Free standard shipping on all orders within the United States. No minimum purchase is required. International shipping availability and rates (if offered) are shown at checkout.

Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

4. How to track

We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

5. Shipment problems

If a bathroom shipment arrives incomplete or finish-damaged, Email cachonairita@gmail.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

6. Special shipping cases

Bathroom fixtures ship with protected finishes. Plumbing parts are bagged when included.

Dry-fit parts and photograph any finish damage before installation.