Refund policy

Published 2026-08-13

Changed your mind or need a different item? Ravelux accepts return requests within 30 days of delivery when items meet the conditions below.

1. How to begin a return

Email cachonairita@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

2. Return shipping responsibility

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

3. Eligible returns

• Installed plumbing fixtures are limited to defect claims
• Item must be uninstalled and in original packaging with hardware
• Final-sale bath SKUs are not eligible
• Proof of purchase required

4. Exclusions

• Missing mounting hardware
• Final-sale items
• Installed faucets/vanities (unless defective/DOA)
• Hard-water or install scratches after delivery
• Unauthorized returns

5. Return checklist

1. Email cachonairita@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Authorized returns move faster when you include clear photos of any defect.

6. Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Confirm dimensions, drain type, and finish on the product page before ordering. To exchange or replace an item, email us with your order number — subject to stock availability.